Return and Refund Policy
1. Returns
1.1 30-Day Return Policy: We want you to be completely satisfied with your purchase from Aapke Kapde. If for any reason you are not, we offer a 30-day return policy from the date of delivery.
1.2 Eligibility: To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging with all tags attached.
1.3 Non-Returnable Items: Certain items such as lingerie, swimwear, and personalized or custom-made garments are not eligible for return due to hygiene and customization reasons.
1.4 Return Process: To initiate a return, please contact our customer support team at [contact email] or through our website’s customer service chat. You will be provided with a return authorization and instructions on how to return the item.
1.5 Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
2. Refunds
It will be refunded to your original payment method within 4 to 7 working days.
2.1 Refund Criteria: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2 Refund Processing Time: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [number of days] days.
2.3 Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
3. Exchanges
3.1 Exchange Policy: We currently do not offer exchanges. If you need a different size or color, please initiate a return for a refund and place a new order for the desired item.
4. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at [contact email].